Frequently Asked Questions
Everything you need to know about shopping with zillymonkey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placing your order, and we will do our best to accommodate your request.
Are the products on zillymonkey authentic?
Absolutely. We source all our products directly from authorized distributors and manufacturers to ensure that every item you receive is 100% authentic and of high quality.